0333 003 3161

24/7 Medical Emergency Assistance

For policies issued from 30 June 2025 (IMG Global)

IMG Global Assistance
Managed by IMG Global for all policies issued from 30 June 2025 onwards.

If you’re abroad and experiencing a medical emergency, please contact the 24-hour IMG assistance team immediately. They can arrange direct billing with hospitals, coordinate treatment, and provide round-the-clock support.

24/7 Emergency Assistance

You’ll speak directly to IMG’s international medical assistance team.

+44 (0) 2921 684 333

Or email the assistance team:

247assistance@imglobal.com

If calling from a hospital, ask staff to call on your behalf where possible.

Have these details ready

  • Policy number and traveller’s full name
  • Current location and contact number
  • Treating hospital/clinic name and department
  • Brief summary of the problem and any diagnosis
  • Planned travel dates and return flight (if applicable)

When to call immediately

  • Admission to hospital or urgent medical treatment
  • Serious illness or injury requiring imaging or surgery
  • Need for a guarantee of payment to a hospital
  • Medical repatriation or change of travel due to illness

Not an emergency?

For non-urgent issues such as lost documents, policy changes, or claims after you return, please visit:

Important: Keep all original medical reports and receipts. If a hospital requests a deposit, the IMG assistance team can liaise directly with the provider to arrange payment where covered.

Big Cat Travel Insurance is a trading name of Flynow.com Ltd (registration No.FRN 1022075) who is authorised and regulated by the Financial Conduct Authority. You may check this on the Financial Services register at www.fca.org.uk or by contacting them on (0) 800 111 6768. © 2026 Big Cat Travel Insurance Services.  All rights reserved.

Age Restriction Error


I agree
×

edit Quote

×

Age Restriction Error

Your age is outside the age restrictions for this policy plan. Please choose an alternative plan or ring our Offices on 0333 003 3161 for further assistance.


×

List of automatically covered medical conditions that do not need to be declared

Acne, ADHD, Allergic reaction (Anaphylaxis) provided that you have not needed hospital treatment for this in the last 2 years, Allergic rhinitis, Arthritis (the affected person must be able to walk independently at home without using mobility aids), Asthma (the diagnosis must have been made when the affected person was under the age of 50, and the asthma be controlled by no more than 2 inhalers and no other medication), Blindness or partial sightedness, Carpal tunnel syndrome, Cataracts, Chicken pox - if completely resolved, Common cold or flu, Cuts and abrasions that are not self-inflicted and require no further treatment, Cystitis - provided there is no on-going treatment, Deafness, Diabetes (which is controlled by diet or tablets only), Diarrhoea and vomiting - if completely resolved, Eczema, Enlarged prostate - benign only, Essential tremor, Glaucoma, Gout, Haemorrhoids, Hay fever, Ligament or tendon injury - provided you are not currently being treated, Macular degeneration, Menopause, Migraine - provided there are no on-going investigations, Nasal polyps, PMT, RSI, Sinusitis - provided there is no on-going treatment, Skin or wound infections that have completely resolved with no current treatment, Tinnitus, Underactive Thyroid (Hypothyroidism), Urticaria, Varicose veins in the legs.


×

Important information

If you have a medical condition in addition to any of the automatically covered medical conditions, all conditions will be excluded from cover unless declared to the medical screening helpline.


What is classed as a medical condition?

a Any respiratory condition (relating to the lungs or breathing), heart condition, stroke, Crohn’s disease, epilepsy, allergy, or cancer for which you have ever received treatment (including surgery, tests or investigations by your doctor or a consultant/ specialist or prescribed medication).


b Any psychiatric or psychological condition (including anxiety, stress and depression) for which you have suffered which you have received medical advice or treatment or been prescribed medication for in the last five years.


c Any medical condition for which you have received surgery, in-patient treatment or investigations in a hospital or clinic within the last 12 months, or for which you are prescribed medication.


Any premium for medical screening quoted can be paid directly. This can be done either before or after taking out a policy with us. The policy and medical extension connect automatically, no reference numbers need to be exchanged.


Choosing not to declare a medical condition will not invalidate cover, but any costs incurred in relation to an undeclared condition will not be covered.


If making a declaration all medical conditions must be declared, you can't choose to only declare certain conditions.

Medical conditions can only be declared for up to 12 months at a time. A second declaration will have to be made after 12 months if necessary.


×

confirm

Medical screening opens in a new tab

You’re about to open our medical screening service in a new tab

Your Big Cat travel insurance quote will remain open here. Once you’ve completed your medical screening, return to this tab to finish purchasing your Big Cat policy.

Medical screening is separate from your Big Cat policy and does not complete your travel insurance purchase.

CONTINUE TO MEDICAL SCREENING