0333 003 3161

About Us

Big Cat Travel Insurance is an independently-owned business set up by Costas Voutiras. Costas spent 25 years in the travel industry establishing his own highly successful travel business which he sold to Europe’s largest holiday organisation in 2008.

Having travelled all over the world, Costas fully understands the needs of the traveller and the security and peace of mind that good insurance brings. He has used his wealth of experience to craft an insurance service that delivers good-value and tailored solutions to every aspect of your holiday adventures.

About our Insurers:

Our policy is underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance, a trading name of AWP Assistance UK Ltd, part of the Allianz Group.
The Allianz Group is a global financial services provider with services predominantly in the insurance and asset management business and is part of Allianz SE, the parent company, which is headquartered in Munich, Germany.

Underwritten by Allianz Assistance

About our Claims Handlers:

Claims Settlement Agencies Ltd (CSA).

CSA was established in 1990 and is a specialist independent limited company specialising in the claims handling of Travel, Corporate Travel and Personal Accident claims. Other forms of claims handling are also available such as Event Cancellation, Employee Benefits, Wedding Insurance, Car hire Excess waiver etc. Services are also offered which include medical screening, policy fulfilment and back office support.

Clients include several large well known Insurance companies, Underwriting Agencies and Brokers/Intermediaries. CSA values its clients and believes firmly in creating strong long term transparent business relationships, by working together in partnership. CSA has identified that ultimately our continued success and future development will depend upon the added value and results we provide for our clients.

At CSA we pride ourselves on the skills and expertise of our staff, our innovative approach to technology and the understanding of the needs of our clients. We aim to be:

  • Personal: Having a personal touch really does matter. We like to get to know our customers and let them know us.
  • Relevant: We fully appreciate the needs of our customers are going to change. Staying close to our customers is the best way to be clued into what they’re looking for.
  • Accessible: We make it extremely easy for our customers to contact us by telephone, email, letter or online. And we recognize that some people still want to have a one-on-one conversation with real human beings.
  • Proactive: We will always try to conclude claims as quickly and efficiently as possible which will often involve speaking to the customer or broker rather than via email/letter.
  • Experienced: A highly experienced and dedicated team ensuring a quality consistent service.

We believe the real engine behind our business is the staff, they are our biggest asset. We take time to recruit the right staff and invest in their development –
This is evident from our hugely experienced team of people we have.

CSA is authorised and regulated by the Financial Conduct Authority (FRN: 309264).

Big Cat Travel Insurance Services, a trading name of Flynow.com Ltd (registration No.FRN 745388)  is an Appointed Representative of Campbell Irvine Ltd (registration No.306242) who are authorised and regulated by the Financial Conduct Authority. You may check this on the Financial Services register www.fca.org.uk or by contacting them on (0) 800 111 6768. © 2023 Big Cat Travel Insurance Services.  All rights reserved.

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List of automatically covered medical conditions that do not need to be declared

Acne, ADHD, Allergic reaction (Anaphylaxis) provided that you have not needed hospital treatment for this in the last 2 years, Allergic rhinitis, Arthritis (the affected person must be able to walk independently at home without using mobility aids), Asthma (the diagnosis must have been made when the affected person was under the age of 50, and the asthma be controlled by no more than 2 inhalers and no other medication), Blindness or partial sightedness, Carpal tunnel syndrome, Cataracts, Chicken pox - if completely resolved, Common cold or flu, Cuts and abrasions that are not self-inflicted and require no further treatment, Cystitis - provided there is no on-going treatment, Deafness, Diabetes (which is controlled by diet or tablets only), Diarrhoea and vomiting - if completely resolved, Eczema, Enlarged prostate - benign only, Essential tremor, Glaucoma, Gout, Haemorrhoids, Hay fever, Ligament or tendon injury - provided you are not currently being treated, Macular degeneration, Menopause, Migraine - provided there are no on-going investigations, Nasal polyps, PMT, RSI, Sinusitis - provided there is no on-going treatment, Skin or wound infections that have completely resolved with no current treatment, Tinnitus, Underactive Thyroid (Hypothyroidism), Urticaria, Varicose veins in the legs.


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Important information

If you have a medical condition in addition to any of the automatically covered medical conditions, all conditions will be excluded from cover unless declared to the medical screening helpline.


What is classed as a medical condition?

a Any respiratory condition (relating to the lungs or breathing), heart condition, stroke, Crohn’s disease, epilepsy, allergy, or cancer for which you have ever received treatment (including surgery, tests or investigations by your doctor or a consultant/ specialist or prescribed medication).


b Any psychiatric or psychological condition (including anxiety, stress and depression) for which you have suffered which you have received medical advice or treatment or been prescribed medication for in the last five years.


c Any medical condition for which you have received surgery, in-patient treatment or investigations in a hospital or clinic within the last 12 months, or for which you are prescribed medication.


Any premium for medical screening quoted can be paid directly. This can be done either before or after taking out a policy with us. The policy and medical extension connect automatically, no reference numbers need to be exchanged.


Choosing not to declare a medical condition will not invalidate cover, but any costs incurred in relation to an undeclared condition will not be covered.


If making a declaration all medical conditions must be declared, you can't choose to only declare certain conditions.

Medical conditions can only be declared for up to 12 months at a time. A second declaration will have to be made after 12 months if necessary.


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