24/7 worldwide emergency medical support
When did you purchase your policy?
Choose the option below that matches your purchase date so we can direct you to the correct 24/7 medical assistance team.
Your 24/7 medical emergency assistance is provided by IMG.
You’ll be directed to the medical assistance team for your legacy policy.
Only use this option if you purchased your policy before 30 June 2025.
Not sure which assistance team to contact? Check the date you purchased your policy on your confirmation email or insurance certificate. If you're still unsure, contact us .
Big Cat Travel Insurance is a trading name of Flynow.com Ltd (registration No.FRN 1022075) who is authorised and regulated by the Financial Conduct Authority. You may check this on the Financial Services register at www.fca.org.uk or by contacting them on (0) 800 111 6768. © 2026 Big Cat Travel Insurance Services. All rights reserved.