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Medical Emergency Assistance

24/7 worldwide emergency medical support

When did you purchase your policy?
Choose the option below that matches your purchase date so we can direct you to the correct 24/7 medical assistance team.

MOST CUSTOMERS

Purchased on or after
30 June 2025

Your 24/7 medical emergency assistance is provided by IMG.

Get emergency assistance
OLDER POLICIES ONLY

Purchased before
30 June 2025

You’ll be directed to the medical assistance team for your legacy policy.

Only use this option if you purchased your policy before 30 June 2025.

Get assistance – older policy

Have these details ready

  • Your Big Cat policy number
  • Your name and date of birth
  • Your current location
  • Details of the hospital or medical facility treating you
  • A contact telephone number where you can be reached

When to contact medical assistance

  • Contact the assistance team as soon as possible in a medical emergency abroad.
  • For hospital admission or significant medical treatment, contact the team before making arrangements wherever reasonably possible.
  • The assistance team can liaise with hospitals and help coordinate appropriate medical care.
  • If there is an immediate threat to life, contact the local emergency services first.

Not sure which assistance team to contact? Check the date you purchased your policy on your confirmation email or insurance certificate. If you're still unsure, contact us .

Big Cat Travel Insurance is a trading name of Flynow.com Ltd (registration No.FRN 1022075) who is authorised and regulated by the Financial Conduct Authority. You may check this on the Financial Services register at www.fca.org.uk or by contacting them on (0) 800 111 6768. © 2026 Big Cat Travel Insurance Services.  All rights reserved.