To make sure your claim goes to the correct claims team, simply choose when you purchased your policy below.
When did you purchase your policy?
If you're unsure, check the purchase date shown on your policy confirmation email or insurance certificate.
Your claim is handled by IMG.
Your claim is handled by CSAL.
Only use this portal if you purchased your policy before 30 June 2025.
Need urgent medical help abroad? Do not submit an online claim first. Contact our 24/7 medical emergency assistance team .
Not sure which claims portal to use? Check the date you purchased your policy on your confirmation email or insurance certificate. If you're still unsure, contact us before submitting your claim.
Big Cat Travel Insurance is a trading name of Flynow.com Ltd (registration No.FRN 1022075) who is authorised and regulated by the Financial Conduct Authority. You may check this on the Financial Services register at www.fca.org.uk or by contacting them on (0) 800 111 6768. © 2026 Big Cat Travel Insurance Services. All rights reserved.