For policies issued prior to 30 June 2025. Claims are managed by CSAL.
The quickest and easiest way to submit a claim is online through the CSAL eClaims portal.
You can upload documents, receive email/SMS updates, and track your claim status in real time.
If you prefer, you can download a claim form for your claim type below and email it (with your supporting documents) to info@csal.co.uk.
Please note that email submissions may take longer to process.
If you prefer to submit your claim by email, download the relevant claim form below, complete it, and send it with supporting evidence to info@csal.co.uk.
Need help? If you have questions about your claim or which form to use, you can contact CSAL directly at info@csal.co.uk or call 01702 553 443 during office hours.
Big Cat Travel Insurance is a trading name of Flynow.com Ltd (registration No.FRN 1022075) who is authorised and regulated by the Financial Conduct Authority. You may check this on the Financial Services register at www.fca.org.uk or by contacting them on (0) 800 111 6768. © 2026 Big Cat Travel Insurance Services. All rights reserved.