0333 003 3161

Non Emergency Claims Procedure:

Notice must be given within 45 days of the date of occurrence of any claim under this Insurance.

You can submit a claim by following the online process at www.submitaclaim.co.uk/bigcat.

Alternatively, to download a claims form please go to https://csal.co.uk/claim-forms/.

Here you can download a claims form to email to the claims handlers at [email protected] with all supporting documents.

Contact information for our claims handlers:

Claims Settlement Agencies
308-314 London Road,
Hadleigh SS7 2DD.
Tel: 01702 553 443
Email: [email protected]
Website: www.csal.co.uk

Claims Check List

The following documentation (if applicable) will be required by the Claims Handlers, in order that a claim may be processed. Originals will be required, as settlement cannot be made with photocopied documents. Further documentation may be required depending on the individual circumstances of your claim. Please note the policy does not cover the cost of obtaining duplicate receipt or Medical Certificates.

For all claims you will be required to submit:

Validation Certificate

confirming proof of payment of the insurance premium.

Trip Itinerary

Confirming dates of travel
Booking Confirmation Receipt(s)
showing the date of original booking and amount paid
Travel / Air Tickets

Different Types of Claims

For the following types of claims, you’ll need to submit all the relevant documentation.

Cancellation or Curtailment

  • Cancellation Invoice
  • Completed Medical Certificate if Cancellation for medical reasons (which can be found on the claim form)
  • Copy of Death Certificate
  • Redundancy letter
  • Evidence from treating Medical Practitioner confirming curtailment was medically necessary (Curtailment only)

Baggage & Personal Money

  • Receipts or other evidence to support ownership and value for the items claimed.
  • Baggage Check Tags.
    A written report from the person/company to whom the loss was reported whilst travelling overseas (e.g. Police Report).
  • Proof of date and time baggage was returned to you (Baggage Delay Claims only)
    Evidence to support damage (e.g. Repairers report of total loss or damage)

Medical Expenses

  • Original Receipts
  • Medical Evidence to support nature of illness or injury Evidence of Hospital admission and discharge Additional Travel Tickets

Travel delay/ Missed Departure

  • Replacement tickets and invoices /receipts.
  • A letter from the airline (or similar) confirming the scheduled and actual time of departure including the official cause of the delay.

Big Cat Travel Insurance Services, a trading name of Flynow.com Ltd (registration No.FRN 745388)  is an Appointed Representative of Campbell Irvine Ltd (registration No.306242) who are authorised and regulated by the Financial Conduct Authority. You may check this on the Financial Services register www.fca.org.uk or by contacting them on (0) 800 111 6768. © 2020 Big Cat Travel Insurance Services.  All rights reserved.